Refund policy

Returns

You have 30 days after receiving your item to begin a return on eligible items. To start one, email michael@ethospickleball.com or message us through the website chat, and we'll issue a return label. The package must be handed to the carrier within 30 days of delivery; returns shipped after that are not eligible.

You will need the receipt or proof of purchase from an authorized seller, and returns are only available to the original purchaser. Return shipping is the customer's responsibility and is deducted from the refund.

Undergrips may be new or used and we do not charge a restocking fee, only the return shipping.

Accessories and apparel must be returned unused and in original condition. We do not charge a restocking fee on these items.

Balls, overgrips and erasers are consumable items. Unused items in unopened packaging can be returned within 30 days. Used items are final sale, except for defects as described below.

Paddles returned brand new incur a 5% restocking fee. Used paddles incur a 20% restocking fee and must be no more than lightly used, with no noticeable damage, abuse or alteration. A completely removed factory grip or butt cap makes a paddle ineligible, though paddles returned with an Ethos Pro Undergrip installed are accepted. Paddles returned with added components that we must remove to restore standard condition may incur up to an additional 10% fee. Restocking fees are in addition to return shipping.

Unfortunately, we cannot accept returns on gift cards.

Damages and 1-Year Limited Warranty

Please inspect your order on arrival and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Ethos Pro Undergrips carry a 1-Year Limited Warranty against tearing and manufacturing defects. Paddles carry a 180-day limited warranty against manufacturing defects, and other accessories carry 30 days. These warranties do not cover normal wear and tear, including wear of the paddle surface grit and damage to the edge guard, or damage from misuse or alteration after purchase.

To make a claim, email michael@ethospickleball.com with your order number and photos of the issue. Products are eligible for up to one replacement if the item is determined to be a manufacturer defect. The item must be received and inspected by Ethos Pickleball, and unless otherwise agreed, it is returned at the claimant's expense. If we do not have your exact model in stock, we will offer a product of equal or lesser value or an equivalent credit. Approved claims must be shipped within 7 days of approval to remain eligible.

Balls, overgrips and erasers are not covered by the 1-Year Limited Warranty. If one arrives defective, email us a photo within 30 days of delivery. Normal wear from play, such as a ball cracking after use, a worn or torn overgrip, or a used-up eraser, is not considered a defect.

Orders outside the United States

Customers in the European Union have the right to cancel or return an order within 14 days of receiving it, for any reason and without justification. To exercise this right, notify us at michael@ethospickleball.com before the 14-day period expires. We will refund the price of the goods plus the standard delivery cost you originally paid. Return shipping is your responsibility. You may handle the goods to check their nature and function; if they have been used beyond that, we may deduct an amount reflecting the reduced value.

For other countries outside the US, please contact us before returning anything so we can confirm the process and the cost. Warranty claims from outside the US are handled case by case; return shipping and any customs charges are the customer's responsibility.

Refunds

Once a return is received and accepted, you'll be refunded to your original payment method within 5 business days. It can take additional time for your bank or credit card company to post the refund. If more than 5 business days have passed since we approved your return, contact us at michael@ethospickleball.com.